FAQ

Last updated: September 21, 2026

Use this page to review the operating terms for orders, delivery, support, and after-sales requests.

How long does delivery take?

Routine order preparation takes approximately 1–2 business days before dispatch. The expected carrier transit period after shipment is 4–6 business days for supported Canadian delivery areas.

Can I return a product that is not defective?

Yes. Request approval within 30 days after delivery. The item must be new, unused, in original condition, and include its packaging and supplied components.

What if an item is damaged, defective, incorrect, or incomplete?

Contact us with the order number, checkout email, explanation, and clear photos or video. These items are eligible for review.

Are exchanges accepted?

Yes, subject to review and available replacement inventory.

What does a return cost?

A free prepaid return label is included in the package and no restocking fee is charged. Obtain approval before mailing the return.

When is a refund processed?

An approved refund is processed or initiated to the original payment method within 10 days. Financial institutions may need additional posting time.

Which payment methods are available?

The payment methods actually available are displayed during checkout.

For assistance, use our Contact Us page.