Refund Policy

Last updated: September 21, 2026

Use this page to review the operating terms for orders, delivery, support, and after-sales requests.

Eligibility and request window

We accept eligible returns of defective and non-defective merchandise and accept exchange requests subject to review and available stock. Submit the request within 30 days after delivery.

A non-defective item must be new, unused, in its original condition, and include its packaging, tags, manuals, accessories, and supplied parts. A damaged, defective, incorrect, incomplete, or materially misdescribed item may also be reviewed; contact us with clear photos or video where relevant.

Return process

Contact us first for approval and the correct return address, then mail the approved item. A free prepaid return label is included in the package. If it is missing or lost, contact us for assistance. No restocking fee is charged.

Refunds and exchanges

After approval, we process or initiate the refund to the original payment method within 10 days. A bank or card issuer may require additional time to post the credit. Exchanges depend on review and current inventory.

Contact

Email: hutumij198@gmail.com